At Okabashi we want your shopping experience to be smooth and enjoyable. Please take a moment to review our shipping policy to understand how we handle orders, shipping, and related matters.
Processing Time
Orders are typically processed within 1 to 3 business days from the date of purchase. Orders placed before 7:00 PM are processed the same day. Orders placed after 7:00 PM are processed the next morning when operations begin at 9:00 AM.
Once processed, items are shipped and estimated delivery time is 5 to 8 working days. Total delivery time is usually 6 to 11 days depending on your location and shipping carrier.
Shipping Methods
We offer standard shipping across the United States using trusted carriers including FedEx, USPS, and UPS. The carrier used for your order will be selected based on your location to ensure the fastest possible delivery.
Shipping Rates
We’re pleased to offer free shipping on all orders shipped to addresses within the United States.
Order Cut Off
Order cut off time is 7:00 PM (19:00) Central Standard Time. Orders placed at or before this time are dispatched the same day with tracking provided immediately. Orders placed after this time are dispatched the next morning at 9:00 AM when operations begin, with tracking provided that same morning.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status and estimated delivery date of your package.
Address Accuracy
It’s important to ensure that your shipping address is accurate and complete. Okabashi is not responsible for delayed or lost shipments due to incorrect or incomplete addresses provided by the customer. Any additional shipping costs incurred due to address errors will be the responsibility of the customer.
Order Modifications and Cancellations
We understand that situations may arise where you need to modify or cancel your order. For such requests, please contact our customer support team within 24 hours of placing the order. We will do our best to assist you.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please get in touch with our customer support team. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome.
Returns and Exchanges
For detailed information on our returns, exchanges, and refund policy, please refer to our separate Refund and Returns Policy page.
CONTACT INFORMATION
Email:Â support@okabashi.shop
Phone: +18005732985
Address: 2210 Mill Rd, Grand Forks, ND 58201, USA
Business Hours: Monday – Friday, 9:00 AM – 7:00 PM