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Last updated: February 5, 2026
Thank you for shopping at Okabashi. We want you to be fully satisfied with your purchase. This Refund & Returns Policy explains the conditions under which returns, refunds, and exchanges are accepted on Okabashi.shop..
ELIGIBILITY FOR RETURNS You may request a return or exchange if:
Items that do not meet these conditions may not be eligible for return or refund.
NON‑RETURNABLE ITEMS The following items are not eligible for return or refund:
HOW TO REQUEST A RETURN To initiate a return or exchange, please contact us before sending any item back: Email: support@okabashi.shop
Include the following details in your request:
Returns sent without prior approval may not be accepted.
RETURN SHIPPING Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost return packages.
REFUNDS Once we receive and inspect the returned item:
EXCHANGES If you would like to exchange an item for a different style or variant:
DAMAGED OR INCORRECT ITEMS If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will resolve the issue as quickly as possible at no additional cost to you.
LATE OR MISSING REFUNDS If you have not received your refund after processing time:
CONTACT US If you have any questions about this Refund & Returns Policy, please contact us:
Store Name: Okabashi
Email: support@okabashi.shop
Phone: +1 203‑715‑3102
Business Address: 145 Alanby Drive, Meriden, CT 06451, USA
Support Hours: Mon‑Fri | 09:00 AM to 05:00 PM
For support or order inquiries, please go to Contact Us page. We aim to respond to all inquiries within 24 Hours.
