Overview
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, you can contact us at support@okabashi.shop. Please note that returns will need to be sent to the following address:
218 S Pine St, Pavillion, WY 82523, USA
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@okabashi.shop.
Refunds
We will notify you once we have received and inspected your return to let you know if the refund was approved or not.
Refund Processing Time
If approved, you will be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Delayed Refunds
If more than 5 business days have passed since we approved your return and you have not received your refund, please contact us at support@okabashi.shop for assistance.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned. Since we specialize in chairs, please note the following items are non-returnable:
- Used or assembled chairs with visible signs of wear, scratches, or damage
- Items returned without original packaging, assembly tools, or accessories
- Items that have been tampered with or modified
- Products damaged due to misuse or mishandling
- Custom-made or personalized chairs
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us at:
Okabashi
Email: support@okabashi.shop
Phone: +13078563702
Business Address: 218 S Pine St, Pavillion, WY 82523, USA
Business Hours: Monday – Friday, 9:00 AM – 7:00 PM